Frequently Asked Questions
-- Moon Handbooks YUCATAN
PENINSULA (10th Ed) by Lisa & Gary Prado
Chandler-- selected (2008) as "Best Guidebook"
by Adventure Journey, a popular travel website http://www.adventurejourney.net/depscols/reviews/
(scroll down half a page)--
(originally by Chiki Mallan), and thanks to this book we arrived at Xcalak in 1995.
Sin Duda Villas is small and remote, thus we must adhere to specific policies which work for us. If you have
questions, please ask about our policies prior to making reservations. We rely
completely on our paid advertising and word of mouth for our
reservations, and nearly all reservations are made online.
Due to our particular policies, we highly recommend purchase of
Confirmation: Occurs by paying a 50%
nonrefundable payment within 10 days of contact with us.
During these 10 days, we cannot "hold" rooms, because there
may be more than one party interested in the same
space. This 50% payment is not refundable for any
reason-- (change in airline schedule, cancellation of flight,
personal or family emergencies). The balance or final
payment is due 30 days prior to your arrival. Again, we
strongly suggest you purchase travel insurance. Please
understand you have reserved a small part of Sin Duda to be
'yours,' and we have honored your reservation in good faith.
Should you cancel, even for one night, without sufficient
notification, we are unable to "fill" that space
reserved for you.
Cancellation: You will have paid your 50%
nonrefundable fee. Dependent upon your final payment . . .
-- Notification of
cancellation 60 days prior to arrival, you will receive a
refund of half your final balance or 1/4 payment.
-- Notification of cancellation
in less than 60 days-- we will issue credit (a rain check) for the
amount paid which will be valid for one year from the date of your
cancellation. Again, we encourage you to purchase cancellation insurance.
-- CONFIRMATION LETTER: For each portion of your payment,
whether the original 50% nonrefundable or the final payment, you
will receive a confirmation letter. We encourage you to read
through our Policies prior to making a reservation with
-- Do be aware, we're not for "everyone." We
can recommend other hotels [closer to Cancun].
-- Three-night minimum, in deference to keeping
Mother Nature happy with conservation of our water: We
change linens every fourth morning.
-- A Real Voice: Our USA Associates, Amelia &
Barry can answer
questions--call 415-868-9925. Keep trying, both multi-task
and cannot always answer the phone.
Leave a message, one will return your call. Neither knows
our reservations or availability. Email us
directly at Sin
Duda Villas-- I am almost always online.
-- Children: Due to the intimacy of design of our hotelito, we
request your well-mannered youngsters be 10 years of age or
older. As parents, you understand how stressful for you to
try comforting an unhappy baby far from familiar routines, also
quite disturbing to others of our guests, who come here for
Yes! passport required for Mexico entry since January 2007.
at Cancun or Playa del Carmen: -- ATM Bank Machines give the best
exchange rate; also American Express in the cities of either
Cancun or Playa del Carmen also has an excellent exchange
rate. In Tulum and Felipe Carrillo
Puerto use HSBC Bank--where there are ATM machines.
We suggest raising your daily limit via ATM Machine during your
trip to Mexico through your local bank prior to travel.
Finally, check w/your bank in
your city re
exchanging US dollars to pesos, it's possible your bank will use a
current exchange rate. Read Travel Instructions for
details. Travelers Checks can be exchanged at Cancun Airport
American Express or Cancun Centro or Playa del Carmen--these are
cities with ability to transfer these checks back to the USA; at
Sin Duda or around our village, plan to use cash: pesos or U.S.
dollars. Credit cards: VISA or MC accepted at grocery
stores (Wal-Mart, Costco, Chedraui, Sam's) @ Cancun and Playa del Carmen. South
of Playa del Carmen, you'll not be able to use your credit
card, except at ATM machines (last ATM machine at Felipe Carrillo
Puerto). Pemex gas, the only gas
service, does NOT
accept cards. Amount of Money to bring:
a visitor, think $100/day: GroceryTruck: $25/day -if
you buy meat (chicken/pork) with veggies & fruits for 3
people, every other day. Lobster: $30/lb.
Belize Day-Trip ($50 ea). Dining out: $20+ pp
w/o alcohol. Diving: $60 for 2-tanks.
Island Day-Trip: $40 pp. Gas: $3.70/gal. Set up a
account which enables
you to go online in Xcalak to pay via internet.
Our National Marine Park bracelets for swimming, fishing, diving,
snorkeling: $4.60/day per person to use the Park.
RENTAL, 4WD? Not
necessary, only fun. All our roads (except the last 8 km) are
PAVED. NOTE: The once "scenic route" along the Old Beach Road
to south at Km 29 is not passable; the Rio Uatch Bridge has burned.
ROAD TO SDV?: HOORAY!
The most horrible Beach Road (5 miles fr Village to SDV) is
DO WE BOOK WITH YOU? DEPOSITS AND PAYMENTS?: We reserve the
rooms according to first response and
receipt of confirmation payment within 10
days of contacting us.
This is our most honorable
method for handling reservations which come in all at once.
Payment in full is due 30 days prior to arrival.
Reservation changes (except extensions) carry a $20 fee per person,
See Payment Choices: Reservations
ABOUT VISA OR MASTER CARD?
the website to use Visa or Master Card through PayPal
to pay us. Set up a PayPal account prior to travel to Xcalak;
helpful for payments of diving & daytrips as others use PayPal and
you may go online while here to make payments.
DO WE GET TO YOU? See
rudimentary map "GETTING
HERE" Details in Travel Instructions.
vehicle in USA-- Two links w/comparisons: Car Rentals ,
Tag Cars. --Insurance: Ask me for this
information in detail. If you use Master Card, Visa or
American Express, ask your card company about their benefits policy of coverage
at Cancun International Airport is best. Cancun is a huge
destination. We do not recommend flying
into Belize City, though you may find cheaper air fares. Travel
distance via Belize is same as from Cancun--5
Several buses and many
schedules. Posted here are for arriving at Mahahual from Cancun
ADO: (1st Class)
(Autobuses de Oriente)
(Update 2012--this bus may not be running Summer-Fall) Depart Cancun Centro
Main Bus Station directly to Mahahual- $23 one way: Depart
Cancun: 7:00 a.m. & 11:30 p.m. Arrive Mahahual: 12:30 p.m.
& 5:00 a.m. respectively. Write to ask if the bus is in
service for the upcoming season December 2012.
Mahahual to Cancun: 10:00 a.m. (stops @ Limones, Carrillo, Tulum, Playa
MAYAB BUS LINES 1st Class bus service from Cancun
to Chetumal, with a stop at Limones, where there are taxis to
transport you to Mahahual (30 minutes) and on to Xcalak (40 minutes
CARIBBE (2nd Class) BUS: Depart Mahahual to Chetumal: 7:30
a.m. and 6:30 p.m. daily
Chetumal to Mahahual: 6:30 a.m. / 8:00 a.m. / 3:30
p.m. / 5:00 p.m.
IN SIN DUDA'S KITCHENS? Before
you arrive: Shop for groceries (preferably along the way): Playa del Carmen: Wal-Mart, Sam's Club,
Chedraui, Soriana and
"Mega" (Commercial Mexicana). Tulum: San
Francisco. Details in Travel Instructions. GROCERY TRUCK AT SIN DUDA:
laden with fresh meats, veggies,
fruits, breads, Mexican wit & charm! Back
In the Village of Xcalak: Toby's Porch
(daily), Xcalak Caribbe (daily),
Silvia's Loncheria (daily), all serve fresh fish. November to May,
reservations please for The Leaky
Palapa. Resort dining: Costa
de Cocos and Hotel Tierra Maya will welcome you to their bar and
restaurants. Use our marine radio
to ask the day's menu or the fishermen's daily
catch, extraordinary Yucatecan fare.
DIVING IS WORLD CLASS Though
we do not specialize in diving, we DO specialize in getting you connected to incredible
diving through 2 or 3 dive operations. Contact
XTC Dive Shop
(for Chinchorro Banks)
ON THE FLATS OF CHETUMAL BAY? BONEFISHING,
OR CASTING FOR TARPON -- IT'S HERE. Robert actually purchased an
Orvis bonefishing rig;
but bring 'em, if you have 'em! As the tide
changes you'll see the bonefish tailing outside
your door! We have not yet been discovered; therefore,
only a few fisher-people have
been here before you! Like our neighbor,
Ambergris Caye, the FLATS are a wonderland--we're
only 10 nautical miles north of the Belize border.
FOR BEST WEATHER?
FEBRUARY - AUGUST exceptional weather 10-1/2 months. Year-round 85-90
with salty breezes the norm; occasional
"northerly" wind from inland during November-January
MY INFORMATION TO YOU, PRIVATE? YES. Please click here to read our privacy-policy.
your reservations now at Sin